How Engage Works
ONE
Prospects and members visit your website.
Our live chat service is available for your visitors to get their most pressing questions answered in the research phase of the buying process.
TWO
Our Sales Development Reps lead visitors through our proprietary chat flow.
Our flow has been honed over thousands of chats and delivers a 53% increase in website leads.
THREE
We collect leads and send them to you immediately.
We'll keep you in the loop by emailing you right away after every chat with all the pertinent details and a full transcript of the conversation.
All the features you need, in one place
Qualified Leads
ClubConnect Engage increases website leads by an average of 53%.
Robust Knowledgebase
We work with you to build an in-depth knowledgebase that covers any questions about your health club that may be asked during chats. Our Sales Development Reps then receive extensive training on your knowledge base.
24/7 Coverage
37% of leads generated happen outside of business hours with our service. That’s why our staff chats for you 24 hours a day so you never miss another lead.
Expert Sales Development Reps
Our Sales Development Reps specialize in the health club industry and are experts at lead generation and will handle any member support questions that arise.
Real-Time Dashboards
You’ll get full visibility on every chat on your website with up-to-the-minute data and full chat transcripts on the ClubConnect Engage dashboard.
CRM Integrations
We pass leads directly to you CRM or lead management system.
Our customers love Engage
“ClubConnect Engage has changed the way my clubs do business. We have so many leads coming in that my sales people don’t have to prospect anymore and can focus just on converting leads into members!”
Curtis Meier, The MAC
The web chat feature and service that ClubConnect Engage offers has been a valuable experience for us so far. I would describe it as a website watch dog that helps sniff out leads when our small staff can’t monitor it 24 hours every day.
Matt Bateman, Franklin Health & Fitness
STATS
62%
of customers were inclined to purchase products online if live customer support were available
77%
of US online adult consumers say that valuing their time is the most important thing a company can do to provide good service
73%
of customers are satisfied after using live chat, higher than any other form of customer support such as email, telephone, or social media
Service Benchmark Survey
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